You Got Questions? Fire Away!
While our goal is to answer all of your questions before you even have them, inevitably there are a few things that most of our guests still wonder about. If you don’t see your question answered here, feel free to reach out to us. Our Client Care team is standing by to make sure you’re in the know on all things regarding your tour.
Your Tour Extras
The land price does not include air travel, airline fees, airport or departure taxes, transfers, visas, customary end-of-trip gratuities for your Tour Manager, driver, local guides, hotel housekeepers, cruise ship waitstaff, and any incidental charges.
Do you provide Visa processing for all applicable destinations?
Atpro does not process VISAS. Every nation has its own specific requirements. Check the embassy or consulate website for the country you are visiting to find the forms and information you need. The process of getting a VISA can take two weeks to two months.
Do I need a passport?
Government-issued identification is required for all air travel. A valid passport is required for all trips outside the USA. All passengers should check with the appropriate foreign consulate for entry and validity requirements. We recommend that your passport has six months validity, and at least 3 blank pages. Passports and visas are the responsibility of each client. International Borders. Any child under age 16 (traveling without a parent or legal guardian to Canada) must have written permission from a parent or legal guardian. Please be advised that if you have been convicted of an offense, or have committed a criminal act that is an offense under the laws where it occurred and would be an offense in Canada, you may be inadmissible into Canada. You will need to apply for a Minister’s Permit of Approval of Rehabilitation at a Canadian Consulate. All other travelers should contact the appropriate consulate for entry requirements in other international destinations. In South Africa, children are required to have a passport as well as additional documentation to travel with you into and out of the country. Please consult the South African Embassy for the current specific requirements related to your travel dates.
If travelling internationally with a child under the age of 18, please check directly with the airline for the legal documentation that is required. It is the sole responsibility of the guest to procure the proper documentation to travel and many requirements vary by airline and destination.
ATPRO will not be responsible for costs incurred for missed flights or canceled tours where a guest fails to secure proper documentation.
Is there a lot of walking on tours?
We pride ourselves on bringing travelers the very best experiences a destination offers. Our itineraries include many activities and may consist of walking on uneven terrain or significant walking at times. Some of the most unique sightseeing can mean accessing locations that restrict motorcoaches, especially in historic areas. Some hotels/lodges in remote locations may not have elevators. For your comfort, we recommend bringing walking shoes.
How can I plan for shore landings?
Special clothing is required for the shore landings (Antarctica, Galapagos); please refer to your predeparture documents for important details.
Can I extend my tour to see more of a region?
Yes! You may enhance your tour by purchasing either an extension or pre/post hotel stays, offered on select tours. Extensions may be “hosted” rather than escorted. When hosted, passengers will be greeted upon arrival by a local tour manager who will provide all included services and be available on-call during the duration of the extension. A minimum number of passengers may be required to operate some extensions. Extensions not purchased at time of deposit are subject to availability and applicable charges at time of request.
ATPRO also offers pre- and post-hotel nights before and/or after a tour so you may explore the destination independently. Should you purchase additional nights, please be advised that your tour manager will not be available during this time.
What is not included in the Tour price?
The land price does not include air travel, airline fees, airport or departure taxes, transfers, visas, customary end-of-trip gratuities for your Tour Manager, driver, local guides, hotel housekeepers, cruise ship waitstaff, and any incidental charges.
Do you accept late bookings?
Tour sales normally close 90 days prior to departure. All late bookings are on request and must be guaranteed with a credit card if within 30 days of departure date.
Where do I meet my Tour Manager/Guide?
Your tour will begin at your first hotel. The Tour Manager will make contact with you at the hotel and will provide details relating to your tour. The hotel’s address and phone number will be included in your documents.
Can my tour date be changed without notice?
While it is unlikely, Americantpro does reserve the right to cancel a tour prior to departure. Should this happen, Americantpro will make every effort to put you on another departure date. If an alternate cannot be found, a full refund will be made. Air booked through Americantpro will be protected. We cannot be held responsible for penalties incurred if you have secured your own air..
Are airport and hotel transfers available?
Roundtrip airport-to-hotel transfers are provided for all passengers who purchase airfare through Americantpro. These transfers do not apply to pre- and post-night stays. Passengers who do not purchase airfare through Americantpro can purchase transfers (for the first and last day of the tour) at an additional cost of $100 per person, roundtrip. Some restrictions may apply. All transfers leave at prescheduled times.
Are airport transfers available for pre/post hotel stays?
All passengers who purchase pre- and post hotel nights through Americantpro may also purchase transfers to/from the airport and the pre- or post-hotel. Please inquire at time of booking.